How do I access Online Banking?

Your welcome letter will contain a user code and temporary password, along with a practical guide to access our Online Banking platform. Follow these steps:

• Go to www.loopbankpr.com
• Click on the top right or in the box “LOGIN” in homepage.
• Enter your user code and password.

How can I open an account in Loop?

You must make sure you have all the required precautions available at the time of making your request. You start the same by filling out the form that is available here (Hyperlink).

How can I add or delete an email to my account?

Request the change through our Customer Service representatives. Access the document entitled “Authorization to change information”. You must complete it and send it to customerservice@loopbankpr.com.

How can I change the personal information of my account (telephone, address, among others)?

You can change the personal information by sending us an email with your information to our email customerservice@loopbankpr.com, indicating the change to be made. If you request the modification of your email, you must send us the information with the previous email (which was placed when you opened the account).

How can I delete a user in Loop Online?

To remove a user you must enter our Loop Online page, select the “users” option and then “user control”, there you can make any modification or simply the elimination of it.

Whom should I contact if I forget my user code and password?

Our International Service Center offers assistance in real-time, providing customers with guidance on how to use this and other options on our virtual platform.

How do account holders make deposits?

• Once you receive your welcome letter and email, you will find simple instructions to make deposit checks into your account. Please keep in mind that checks must be drawn on a US bank, made payable to the accountholder or beneficiary, and must be endorsed with a signature registered in the account.
• All checks are subject to a holding period, so funds will not be available during this period. The holding period may vary depending on the bank from where the funds are originating.

How can I receive funds in my account?

• Download the instructions for bank transfers through Federal Reserve Bank (FED), by clicking here.
• On the graph below, you will find the SWIFT format, which is used in International Banking, listing the type of information that transfer originators must provide to the issuing bank.
• Your portfolios have a main deposit account, which must be accessed using the name of the accountholder. Please see an example on the following graph:

SWIFT MT 103 FORMAT
USD Dollars	Euros
54:Intermediary Bank N/A	54:Intermediary Bank N/A
56: Correspondent Bank ABA: FW0_______________	56: Correspondent Bank SWIFT: _________________
57: Institutional Account ABA: FW_______________ Loop International Bank Corp. Guaynabo, Puerto Rico	57: Institutional Account IBAN # _____________ Loop International Bank Corp. Guaynabo, Puerto Rico

How do an account holder issue checks?

• Loop International Bank Corp. has a state-of-the-art Online Banking platform. This system provides the option to issue official checks — in other words, checks issued by the bank itself.
• For more information, our International Service Center offers assistance in real-time, providing customers with guidance on how to use this and other options on our virtual platform

What are the fees for receiving deposits/checks?

There are no charges for depositing a check. Checks are subject to a hold of 8-12 days.

What are the fees for issue an official check?

The fee for an official check is USD $20. Additional charges apply if the check must be sent outside of the United States.

How can I make a transfer?

You can request transfers through your online account or by completing the transfer sending request and sending: operations@loopbankpr.com

How can I setup a transfer over the Internet?

Log in to your online account and select the “transfer” option. After this, you must select the corresponding option either to associate accounts with other banks or with the same bank.

What is the minimum amount of transfers?

Loop Bank does not have a minimum amount of transfers.

What is the estimated time for transfers?

Internal Transfers

• Intermediately

Third-party Transfers:

• 24-48 hours

International Transfers:

Within the US (via ABA)

• 5-7 days

Other countries (via SWIFT)

• 5-7 days

Estimated times based on business days.

What if I do need to process a transfer?

There are three types of transfers: internal transfers, transfers to third parties, and international transfers.

INTERNAL: Transfers between accounts in portfolios that belong to the same customer. Your information is pre-filled by the system. You only need your user code and password to access your banking profile online. Free of charge for our customers.

THIRD PARTY: These transactions transfer funds to other Loop accountholders. Customers need to provide the following information:

• Name of accountholder
• Account number
• Reference information

This information is provided by the owner of the third-party account. Free of charge for our customers.

INTERNATIONAL: These transfers are made to accountholders with accounts at other banks. There are two types: Transfers via ABA (in the US) and transfers via SWIFT (in other countries). Among the different types of beneficiary banks, some use an intermediary bank and others receive direct transactions. In both cases, the following information must be provided:

Beneficiary

• Name of beneficiary
• Full Address
• Account number
• IBAN (when required)

Beneficiary Bank

• Bank Name
• SWIFT Number and/or ABA
• City and Country

Intermediary Bank (when applicable)

• Bank Name
• SWIFT Number
• City and Country

What are the charges to receive/send a transfer?

Our basic service fee, including charges for receiving/sending transfers are:

• Sending from personal accounts: USD/EUR $75
• Sending from corporate accounts: USD/EUR $75
• Receiving: USD/EUR $40

These charges appear on monthly account statements sent to our customers.